The service event is sacred. Run your routes like it.
RouteForge is the route-native operations platform built for refuse haulers — recurring stops, exception capture in the field, and audit-grade service events shared by dispatcher, driver, and office.
The refuse-route problem
Generic CRMs weren't built for the way refuse runs. Routes change mid-day. Drivers find blocked carts, contaminated loads, missed bins. Exceptions live in text messages and end-of-day paper. Billing leaks. Disputes don't resolve.
Route execution chaos
Stops get added and skipped without a clean record. Dispatch and the driver disagree on what happened.
Exceptions lost in transit
Contamination photos sit in a driver's phone. Overflow charges never make it to the invoice.
Billing leakage
Extra pulls, contamination fees, and roll-off swaps don't reconcile back to accounts cleanly.
No audit trail
When a customer disputes a charge, "the driver said so" isn't a record. You need a timestamped, signed, photo-backed service event.
What RouteForge does
Six things every refuse operator gets out of the box.
Route-native dispatcher
Drag-and-drop sequencing, live route progress, exception flags, account lookup. One board, one shared truth.
Exception capture in the field
Contamination, overflow, blocked access, missed bins — captured in three taps with photo, geo-stamp, and reason code.
Refuse-native domain
Roll-off swaps, front-load lifts, residential carts, disposal tickets. Container types and lift types are first-class — not custom fields.
Driver mobile PWA
Built for gloved hands and bad signal. Stop completion in three taps. Background-sync when the network comes back.
Audit-grade service events
Every stop produces a structured, timestamped, immutable record — the canonical source of truth for billing, disputes, and dispatch recovery.
Multi-tenant for operators
Manage your fleet today. Add a second operating company tomorrow. Org-scoped from the database up.
How it works
We seed your operation
Accounts, service locations, containers, and routes — imported from your spreadsheet or built with you in a guided session.
Drivers run their routes
Mobile-web PWA on whatever phone they have. No app store. Works on poor connectivity.
Dispatch sees reality
Live progress, exceptions as they happen, route-finished summaries before the truck is back at the yard.
Office reconciles cleanly
Service events flow to billing with exception codes attached. Disputes resolve from one timestamped record, not a text thread.
Request a demo
Tell us a little about your operation. We'll respond within one business day to schedule a walkthrough on a seeded demo org you can poke at yourself.